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2014 Best
Social Media Monitoring Review
REVIEWS AND COMPARISONS
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Social Media Monitoring Review
Monitoring
Languages Monitored
All
186
All
31
52
55
All
140
27
Social Media Networks Monitored
10
25
25
24
11
26
25
24
10
Spam Filtering
 
Understands Slang
 
Twitter Firehose
 
 
 
Unlimited Mentions
 
 
 
 
 
Unlimited Data Streams
 
 
 
 
 
 
Unlimited Users
 
 
 
 
Analysis
Sentiment Accuracy
80%
86%
85%
75%
70%
Not Rated
75%
70%
70%
Translate Posts
 
Google Translate
 
 
 
 
 
Historical Data
Email Alerts
Integrate with Google Analytics
 
 
Identifies Profession
 
Identifies Education
 
 
 
 
Back Office & Reports
API
Auto Prioritization & Routing
 
CRM Integration
 
 
Drag & Drop
 
 
 
 
 
PDF Reports
 
 
 
 
Social Engagement
Manage Workflow
Schedule Posts
 
 
 
Respond to Posts
 
 
 
Mobile Friendly
 
 
 
Help, Support & Documentation
Dedicated Account Manager
Email/ Online Form Support
 
Video Tutorials
 
Reports & Whitepapers
 
Blog
 
 
Live Chat Support
 
 
 
 
 
 
Forums
 
 
 
 
 
 
Specialized Training