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2015 Best
Social Media Monitoring Review
REVIEWS AND COMPARISONS
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Displaying 2 - 9 of 9 « prev | next »
Ratings
Overall Rating
Monitoring
Analysis
Back Office & Reports
Social Engagement
Help & Support
9.63
9.48
9.20
9.07
8.75
6.98
6.38
5.45
4.80
9.75
9.38
8.13
8.13
8.13
7.50
5.63
6.25
5.00
9.38
9.50
10.00
8.75
8.75
6.25
6.25
8.75
5.63
10.00
10.00
8.75
10.00
8.75
6.25
8.75
1.25
5.00
10.00
10.00
10.00
10.00
10.00
8.13
5.00
1.25
1.25
7.50
6.25
10.00
10.00
8.75
7.50
6.25
10.00
8.75
Rankings
Displaying 2 - 9 of 9
Social Media Monitoring Review
Monitoring
Languages Monitored
?
186
All
31
52
55
All
All
140
27
Social Media Networks Monitored
25
25
24
11
26
10
25
24
10
Spam Filtering
?
 
Understands Slang
?
 
Twitter Firehose
?
 
 
 
Unlimited Mentions
 
 
 
 
 
Unlimited Data Streams
 
 
 
 
 
 
Unlimited Users
 
 
 
 
Analysis
Sentiment Accuracy
?
86%
85%
75%
70%
Not Rated
80%
75%
70%
70%
Translate Posts
Google Translate
 
 
 
 
 
 
Historical Data
?
Email Alerts
?
Integrate with Google Analytics
?
 
 
Identifies Profession
 
Identifies Education
 
 
 
 
Back Office & Reports
API
?
Auto Prioritization & Routing
 
CRM Integration
?
 
 
Drag & Drop
 
 
 
 
 
PDF Reports
 
 
 
 
Social Engagement
Manage Workflow
?
Schedule Posts
 
 
 
Respond to Posts
 
 
 
Mobile Friendly
?
 
 
 
Help, Support & Documentation
Dedicated Account Manager
?
Email/ Online Form Support
?
 
Video Tutorials
 
Reports & Whitepapers
?
 
Blog
?
 
 
Live Chat Support
 
 
 
 
 
 
Forums
 
 
 
 
 
 
Specialized Training